Merchantlify - Powering the future of selling.

1. Overview

At Merchantlify, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds are provided for our platform services, including our POS system, delivery services, and subscription plans. We believe in transparency and fairness in all our financial transactions.

30-Day Money Back

Quick Processing

Secure Transactions

2. Eligibility for Refunds

Refund Eligibility Criteria

Payment was made within the last 30 days

Service was not rendered as promised

Technical issues prevented service usage

Duplicate payment was processed

Unauthorized transaction occurred

Subscription was canceled within grace period

Important Note

Refund eligibility may vary based on the specific service or product purchased. Please review the terms associated with your specific purchase.

3. How to Request a Refund

Contact Support

Reach out to our support team with your transaction details

Submit Request

Fill out the refund request form with required information

Verification

Our team will review and verify your refund eligibility

Processing Time: Refund requests are typically processed within 5-7 business days after verification is complete.

4. Refund Methods

Credit Card Refund
Refund processed to original payment card
Bank Transfer
Direct transfer to your bank account
Wallet Credit
Credit added to your Merchantlify wallet
Check Payment
Physical check mailed to your address

5. Non-Refundable Items

Setup and installation fees (if already performed)
Custom development work
Third-party service fees
Shipping and handling charges
Gift cards and prepaid credits
Services already rendered

6. Subscription Refunds

Monthly Subscriptions

Cancel anytime. Refunds provided for unused portion of the month.

Annual Subscriptions

Pro-rated refund available within first 30 days of renewal.

Free Trials

No charges during trial period. Cancel before trial ends.

7. Delivery Services Refunds

Order not delivered
Full refund including delivery fee
Late delivery (>30 min)
Delivery fee refund
Wrong items delivered
Partial or full refund
Damaged items
Refund based on damage assessment

8. POS System Refunds

Hardware Returns

30-day return window for hardware
Items must be in original condition
Packaging and accessories must be intact
Restocking fee may apply

Software Subscription

14-day free trial available
Monthly subscription can be canceled anytime
Annual subscription refunds pro-rated
Setup fees are non-refundable

9. Chargeback Policy

If a customer initiates a chargeback, Merchantlify will investigate the transaction and work to resolve the dispute. Please note:

We will provide evidence of the transaction
Fraudulent chargebacks may be disputed
Account may be suspended during investigation
Chargeback fees may be passed to the merchant

10. Dispute Resolution Process

Step 1: Contact Support

Reach out to our support team to explain the issue and provide transaction details.

Step 2: Investigation

Our team will review your case and gather necessary information.

Step 3: Resolution

We will communicate our decision and process refund if applicable.

11. Contact Us

For any questions regarding this Refund Policy, please contact us:

support@merchantlify.com

+1 (555) 123-4567

Refund Department, Merchantlify

Policy Version

v1.5

Active Policy

Merchantlify reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.