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Privacy & Security

Privacy Policy

Last Updated: August 4, 2025

Merchantlify POS • Merchantlify Delivery App

At Merchantlify, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile applications available on Android and iOS.

Please read this privacy policy carefully to understand what we do with your information.

1. Information We Collect

a. Personal Information

Full Name
Email Address
Phone Number
Business Details (e.g., Store Name, Address)
Billing and Payment Information

b. Usage Data

Pages visited
Features used
Time and date of your visit
App interactions (for mobile)

c. Device Information

IP address
Browser type
Operating system
Device identifiers

d. Location Data

We may collect your location (with permission) to enable features like delivery tracking and real-time rider monitoring.

2. How We Use Your Information

  • Provide and manage our services
  • Improve our website and mobile apps
  • Process payments and send invoices
  • Communicate with you (support, updates, promotions)
  • Enhance security and prevent fraud
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data.

  • With service providers (e.g., hosting, payment processors)
  • With your consent
  • For legal compliance
  • To protect rights, safety, or property

4. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy. You can request deletion at any time by contacting us.

5. Your Rights

  • Access, correct, or delete your data
  • Withdraw consent
  • Opt out of marketing emails
  • Request data portability

To make any requests, email us at support@merchantlify.com

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze site traffic, and remember user preferences. You can adjust cookie settings via your browser.

7. Security Measures

We implement appropriate technical and organizational security measures (e.g., SSL encryption, secure login) to protect your data.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect data from children.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy periodically. We'll notify you of significant changes by posting an updated version on our website and apps.

11. Contact Us

If you have questions or concerns about this policy, contact us at:

support@merchantlify.com

Effective Date

August 4, 2025

Merchantlify POS Specific Policy

Privacy Policy for Merchantlify POS

Effective Date: May 12, 2026

1. Information We Collect

Business Information

  • Business name
  • Outlet/store details
  • Business address
  • Tax registration details

User and Staff Information

  • Administrator accounts
  • Staff/team member accounts
  • Employee names and contact information
  • User roles and permissions

2. Role-Based Access Control

Merchantlify POS includes role-based access functionality. Admin access for business owners/managers, Team/Staff access for employees/cashiers.

3. Internet Connectivity Requirement

Merchantlify POS requires an active internet connection to function properly.

Merchantlify Delivery App Policy

Merchantlify Delivery App Privacy Policy

Last Updated: 08-12-2025

Background Location Disclosure

The app may collect location data even when it is closed or not actively being used, because riders/drivers must receive new delivery orders instantly and the company requires continuous delivery tracking.

Information Collected

  • Name, Phone number, Employee/Driver ID
  • Real-time GPS location (Foreground & Background)
  • Device model, OS version, App version
  • Delivery activity data (orders, timestamps, proof of delivery)

Data Deletion Request (Google Play Requirement)

Riders/drivers can request deletion of their personal data or account by contacting support@merchantlify.com

By accessing or using Merchantlify services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.