Privacy Policy

At Merchantlify, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile applications available on Android and iOS.

Please read this privacy policy carefully to understand what we do with your information.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Business Details (e.g., Store Name, Address)
  • Billing and Payment Information

b. Usage Data

  • Pages visited
  • Features used
  • Time and date of your visit
  • App interactions (for mobile)

c. Device Information

  • IP address
  • Browser type
  • Operating system
  • Device identifiers

d. Location Data

We may collect your location (with permission) to enable features like delivery tracking and real-time rider monitoring.

2. How We Use Your Information

We use your information to:

  • Provide and manage our services
  • Improve our website and mobile apps
  • Process payments and send invoices
  • Communicate with you (support, updates, promotions)
  • Enhance security and prevent fraud
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data.

We may share data:

  • With service providers (e.g., hosting, payment processors)
  • With your consent
  • For legal compliance (e.g., responding to lawful requests)
  • To protect rights, safety, or property of Merchantlify and users

4. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy. You can request deletion at any time by contacting us.

5. Your Rights

You have the right to:

  • Access, correct, or delete your data
  • Withdraw consent
  • Opt out of marketing emails
  • Request data portability

To make any requests, email us at support@merchantlify.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze site traffic
  • Remember user preferences

You can adjust cookie settings via your browser.

7. Security Measures

We implement appropriate technical and organizational security measures (e.g., SSL encryption, secure login) to protect your data.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect data from children.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy periodically. We'll notify you of significant changes by posting an updated version on our website and apps.

11. Contact Us

If you have questions or concerns about this policy, contact us at:

Email: support@merchantlify.com

Effective Date: August 4, 2025
Last Updated: August 4, 2025